ArtisinU - Do it Yourself Art Kits

We pay your sales tax for citizens of the USA. International customers may have to pay taxes, duties and customs fees upon export. Contact UPS for further information on export tariffs and taxes collected for export to foreign countries.

Can I make change or cancel my order? Top

Orders can be changed or canceled before we process them. Please contact us via email or phone immediately with the order number. Orders can not be changed or canceled after we have processed them. (Usually 1-2 hours).

I could not find the item I ordered before. Can I still order? Top

Our inventory is updated after a non disclosed number of each kit is sold to protect the unique nature of the item. If you do not see an item number online, we have retired that item.

Do you sell gift certificates/ gift cards? Top

Not at this time.

Do you have a catalog that I could download or that you can send me? Top

No. Our online inventory is our catalog.

Shipping:

How do I know my shipping cost or arrange international shipping before I place an order? Top

All shipping and handling costs are calculated and will show up upon checkout (US and Canada Only).

Shipping for all other international requires contact with us to authorize the shipping method and place the order by phone 866 777 8811. To deterine the approximate UPS shipping cost go to UPS.com and determine your approximate rate for a 10 pound package from Edmonds WA, USA using zip code 98020.

How soon do you ship an order after it is submitted? Top

Most orders are shipped the same or next business day. This does not include the weekend or holidays.

How soon do I receive my order after it is shipped? Top

This depends on your address, the carrier and the shipping methods. The following are estimates for USA only:

UPS Ground: 5 business days (Our Usual Shipping Method)
UPS 3 Day: 3 business days.
UPS 2 Day: 2 business days.

For international customers, go to www.UPS.com website for shipping times, taxes and possible delay in customs clearance. Estimate your shipping cost for 10 lbs from Edmonds WA, USA using zip code 98020..

Holiday Cutoff Dates for On Time Delivery:

Place Your Order By	In Stock Items
December 14	Last day to order within Eastern and Central time zones within the 48 contiguous United States for ground delivery.
December 17	Last day to order within Mountain and Pacific time zones within the 48 contiguous United States for ground delivery.
December 20	Last day to order authorizing shipment via 3nd-Day delivery.
December 21	Last day to order authorizing shipment via 2nd-Day delivery.
Dec. 25 to Jan. 1st	Buisiness is closed

How will I know if my order has shipped? Top

We send a shipping notification email once we have shipped your order.
Please contact us if you do not receive such emails a few days after you place your order.

What carriers do you use for shipping? Top

We use UPS exclusively to lower your shipping cost by creating volume discounts.

What should I do if my order is lost? Top

We will call the courier and start an investigation if your package is lost or delayed. If you would like to reorder before the investigation has been completed, you can do so. If you would like for us to send a replacement, we are able to do that after the insurance claim has been filed.

For UPS shipments, the insurance claim cannot be filed before 21 days but before 90 days from the ship date for domestic packages. For international you must wait 45 days but before 90 days of the ship date. The exception would be shipments to Italy which have to wait 60 days before the claim is filed.

Can I have my order gift-wrapped? Top

Sorry, we do not offer gift wrapping services.

Returns:

How many days do I have to return my items? Top

All orders can be returned for full refund within 30 days of receipt with the following restrictions.

All items must be in their original condition.
Shipping costs are not refundable.
Returns after 30 days of receipt can not be accepted.

How do I return the items to you? Top

Please follow these steps:

Contact us for a Return Authorization number (RA#). Please reference your order number when you call or email.
Write your RA# on the outside of the package.
Wrap the items with enough cushions and package your shipment carefully to prevent damage.
Send the package to us using a proper shipping method. We recommend you purchase shipping insurance to protect yourself in case the return package is lost or damaged.

When can I expect my refund? Top

All returns are processed within 2 business days after we receive them. We will notify you by email once your return is process and refund is issued.

My kit arrived damaged what do I do? Top

Our kits are visually inspected to give you the best quality, however damage in shipping sometimes happens. Please contact us with your order number and we will investigate the appropriate solution depending on what is damaged.

I am missing an item from my order. Top

Please accept our apology if this was our mistake. We recommend you do the followings before contact us.

Double check the box and all packaging, especially looking for small items stuck inside the bubble pouch.
Compare what you received to the verified parts list in the instruction manual.
Check your invoice to verify part numbers match.
If there is still a problem, please contact us.

Please contact us with any questions at any time if you are not satisfied.

I received a wrong item. What should I do? Top

Please accept our apology if this was our mistake. Please contact us with your order number and we will start the process to resolve the issue immediately.

Contact From Us:

What emails do I receive from C.A.P. Products or ArtisinU.com? Top

Emails are the primary means we communicate with our customers. We send out following emails.

Order Confirmation. Sent after you place an order. This email has the order number, and a detailed list of order items.
Shipping Notification. Sent after we ship your order. This email has your order number with tracking number or confirmation number.
Return Notification. Sent after we process your return. Usually this email also contains the refund amount we have issued.

To ensure you receive your artisinu.com emails, please add service@artisinu.com to your Address Book or Safe List.

Security:

Do you sell my personal information to other companies? Top

No. please review our Privacy Policy below for further details.

Is shopping in your web site secure and safe? Top

Yes. please review our Privacy Policy below for further details on Security.

Collection and Use of Personally Identifiable Information

At this time we only collect personal information needed for shipping and to contact you regarding a placed order. For information on Google checkout Security Policy please go to www.google.com and read there security policy which is also accessible at checkout and the bottom of our shopping page.

Testimonials

We use testimonials on our site. We assume permission to post any testimonial if one is sent to us. If at any time the owner would like their testimonial removed, they should contact us at the contact information listed at the end of this statement.

Sharing Practices

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any third party, except our service providers as described in this privacy policy.

Service Providers

We use third parties to provide billing services for our site. Our service providers may not use this information for any other purpose, including their own marketing purposes.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users. movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session and persistent cookies to keep track of and recover the content of your shopping cart.

If you reject cookies, you may still use our site, but you can not add items to shopping cart since the content of the shopping cart can not be recovered.

This privacy statement covers the use of cookies by ArtisinU.com (this site) only.

Communications from the Site

At this time we do not put out any promotional emails or newsletters

If we have trouble processing an order, we will contact you via email to resolve any issues that we may have with your order. We also send emails to you in order to notify you of your order, and shipping confirmation information. You may not opt-out of receiving any of these critical service emails.

Access to Personally Identifiable Information

We only store information to contact you for the purpose of fulfilling your order..

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and email address) you are entering it on Google Checkout, one of the most secure web transaction sites we could find.

If you have any questions about security on our web site, you can contact us at the contact information listed at the end of this statement.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please contact us at the contact information listed at the end of this statement.

Customer Service:

866-777-8811

service@artisinu.com